Get in touch
Have a question about a poster, book, digital download, or custom request? I’m happy to help. Email me, and I’ll get back to you as soon as I can.
For help with an existing order, please include your order number and a brief description of your question.
Want to know the story behind Where’s Wildlife? Meet Brian on the About Us page.
Custom requests
Custom poster design and printing, trail sign design, and other nature-focused design services are available upon request. Trail signs are design-only; customers arrange sign printing and fabrication separately with a sign producer. I photograph mainly in the Midwest, so species options depend on the photographs in my collection. Email me with your ideas or species list to discuss availability, pricing, and timing.
Digital downloads
Digital downloads do not require shipping. If you need help accessing a file or have a question about a digital purchase, email me with your order number and the file name. The physical return instructions below apply to shipped products.
Shipping
Shipping is free for orders delivered within the contiguous United States.
- Posters: Printed to order and typically shipped within 1–2 business days.
- Books: Typically shipped within 7–10 days.
These estimates describe the time before your order ships. Shipping transit time is additional.
Returns & Refunds
The return window is 30 days from the date of purchase. After 30 days, a full refund or exchange is not available.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
Before sending an item back, email brian@whereswildlife.com with your order number to arrange the return and receive shipping instructions.
Return shipping
For a standard return, you are responsible for arranging and paying for return shipping. Return shipping costs are non-refundable. For higher-value returns, consider using a tracked shipping service or shipping insurance.
If your item arrived damaged or defective, contact me first using the instructions below.
Damaged or defective items
Replacements are offered for damaged or defective items. Please email your order number and a photograph showing the problem. In most cases, I can arrange a replacement at no charge.
Receiving your refund
Once I receive and inspect your return, I’ll email you to confirm receipt and follow up when your refund has been issued. Refunds are issued to your original payment method within 2 days of receiving and inspecting your returned item.
If a refund has been issued but has not appeared in your account, check with your bank or card provider, as processing times vary. If you still need help, email brian@whereswildlife.com.