Overview
Our return window for printed products is 30 days from purchase. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
To complete your return, please email Brian@whereswildlife.com
While we offer free shipping to have the item delivered, in the case of a return we do ask the customer to pay for and arrange the return shipment.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you when your refund has been issued. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Brian@whereswildlife.com
Damaged or Defective
If your printed item arrives damaged or defective, we can help with a replacement. If you received an item with damage or defect, please contact us with a photo showing the damage and a replacement can be shipped out at no charge in most cases.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
Digital downloads
Digital clipart is delivered as a downloadable file, not a printed product. Returns and refunds are not available for digital downloads. If a download link does not work, a file is missing, or you receive an incorrect file, contact us so we can help.
Incorrect or missing orders
If your order is incorrect or does not arrive, contact Brian@whereswildlife.com with your order number and checkout email address. Please include photos when relevant. We will help investigate and arrange an appropriate replacement.
Need help?
Contact us at Brian@whereswildlife.com for questions related to refunds and returns.